Owner Frequently Asked Questions

  • How will you market my property?

    Marketing your property to prospective renters requires a balanced approach designed to blanket the marketplace so that any prospective renter will encounter your property information. We want to achieve the best possible outcome to minimize vacancy time for your property and accomplish this through several means: Signage (where allowed), Organic Marketing and Online Syndication, Multiple Listing Service* coupled with Organic Marketing, and Web Site advertising. In addition, our long-standing reputation in the local Real Estate market brings many referrals from Realtors, past clients & tenants.

    *Additional fees will apply when listing on the MLS to cover outside Broker/Agent compensation.
  • How will you bill me?

    Your first statement will include any leasing costs, such as advertising, maintenance work to get the property ready, and cleaning. After that, your expenses will be our management fee and any maintenance or repair work that was done at your property. You don’t have to worry about paying the bills; we’ll deduct the cost directly from the rent we collect for you, and forward the balance to your account via ACH direct deposit.
  • Do you sell real estate too?

    Yes, we have been selling luxury homes over a decade throughout Orange County. We have extensive experience representing buyers and sellers, remodeling, flipping, and managing units.
  • How and when do I get my checks?

    With mail fraud on the rise, we encourage owners to get paid via ACH. Whether you select a physical check or online distribution, we will send funds on or before the 10th of each month in addition to a monthly owner statement breaking down the expenses on or before the 15th of each month.
  • What if something breaks or needs to get repaired?

    Tenants can request repairs online or contact us if there’s an emergency. Our maintenance team is staffed and prepared to respond 24 hours a day. We’ll keep you informed and provide details of any work that needs to be done.
  • How is rent collection handled?

    Our robust software system allows tenants to log online 24/7 and pay via their checking, credit. We DO NOT accept cash.
  • How soon can you start managing my property?

    Once we have a signed management agreement, we can usually begin online advertising for your rental within 24 hours. A quick phone call or meeting will get the process started.
  • What type of properties do you manage?

    We specialize in Single-Family homes, duplexes, town homes, condos and apartment complexes. We also assist with some vacation rentals and monthly concierge service for luxury non-tenant occupied properties.
  • What type of reports do I get and how often?

    You will receive your owner statement on or before the 15th of every month.
  • Do you charge an extra fee if you evict a tenant?

    Because we complete a thorough pre-screening/screening of our tenants, our eviction rate is exceptionally low. In the rare instance that we have an eviction situation, we work with a local and experienced attorney to facilitate all aspects of the eviction. Our aim is to make the eviction process as painless as possible and to recover funds quickly and in a manner that aligns with the owners' best interests. Prestige Property Management does NOT charge for this process. Any court or legal fees associated with an eviction, however, are paid by the property owner.