Owner Frequently Asked Questions

  • How will you market my property?

    We start with yard signs and an aggressive online advertising campaign. We’ll put your listing on our own website, which gets over 9,000 hits per month, and also send it to over 200 rental websites that tenants use. We’ll track the results and do our best to get your home rented within two to four weeks.

    We will place a for lease sign at your property once we have confirmation your property is ready for leasing. In addition, we will list your property for lease with the local association of realtors, the Austin Association of Realtors (HAR) or the Austin Board of Realtors (ABoR). And we will advertise your property on our website. Our agents will have access to your listing information too and may refer a client to us. You will have additional listing exposure through realty websites such as trulia.com, zillow.com, homesnap.com and others as they will add our listing through the local realtor association to their sites. Please keep in mind we have no control of how your property is marketed on these sites.
  • How will you bill me?

    Your first statement will include any leasing costs, such as advertising, maintenance work to get the property ready, and cleaning. After that, your expenses will be our management fee and any maintenance or repair work that was done at your property. You don’t have to worry about paying the bills; we’ll deduct the cost directly from the rent we collect for you, and forward the balance to your account via ACH direct deposit.
  • Do you sell real estate too?

    Yes, we have experience selling, remodeling, flipping, and managing units.
  • How and when do I get my checks?

    You will be paid on or before the 10th of every month via ACH direct deposit.
  • What if something breaks or needs to get repaired?

    Tenants can request repairs online or contact us if there’s an emergency. Our maintenance team is staffed and prepared to respond 24 hours a day. We’ll keep you informed and provide details of any work that needs to be done.
  • How is rent collection handled?

    Our robust software system allows tenants to log online 24/7 and pay via their checking, credit. We DO NOT accept cash.
  • How soon can you start managing my property?

    Once we have a signed management agreement, we can usually begin online advertising for your rental within 24 hours. A quick phone call or meeting will get the process started.
  • What type of properties do you manage?

    We specialize in Single-Family homes, duplexes, town homes, condos and apartment complexes. We also assist with some vacation rentals and monthly concierge service for luxury non-tenant occupied properties.
  • What type of reports do I get and how often?

    You will receive your owner statement on or before the 15th of every month.
  • Do you charge an extra fee if you evict a tenant?

    Because we complete a thorough pre-screening/screening of our tenants, our eviction rate is exceptionally low. In the rare instance that we have an eviction situation, we work with an experienced attorney to facilitate all aspects of an eviction. Our aim is to make the eviction process as painless as possible and to recover funds quickly and in a manner that aligns with the owners’ best interests. Palomar Property Services does not charge for this process. Any court or legal fees associated with an eviction, however, are paid by the property owner.